![]() Servers were depicted as annoying, manipulative pests who demanded tips and grew angry if they were too small. That this was a desirable goal was never debated. Yet from the start - in the 19th century - automating restaurants was motivated primarily by a wish to eliminate servers. Through the years proponents of restaurant automation have argued that it’s more sanitary and efficient and results in lower prices for customers. ![]() How is it that the same culture that loves diners, with their friendly interchange between customers at a counter and cooks and servers on the other side, also idolizes the Automat, with food delivered in metal boxes that are filled by workers hidden from sight?
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